Based in country Victoria, Serenity Motor Homes is proudly an Australian owned and operated family business. That can make your Self Drive Holiday affordable and comfortable.
Choose from our fleet of modern vehicles. Travel at your own pace where and when you like.
Enjoy the ever changing scenery and serenity with the freedom to holiday anywhere, with all the luxuries of home. Wake by beautiful beaches or a clear blue mountain stream with birds singing.
Serenity Motorhomes prices start from $150 and we can deliver right to your door or meet you at the Airport.
Pick-up the Motorhome the night before hire starts. Load up and start your holiday early. No suitcases to unpack and repack. Get up and Go Now!
All our Motorhomes include luxuries others do not.
Freedom to travel & stay anywhere you please at your own pace & with all luxuries of home.
Serenity Motorhome Holidays Rental Terms for travel between 01-Jan-2010 and 31-Dec-2010
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Serenity Motorhome Holidays Insurance
INSURANCE
Standard Insurance
Rental Rate chart prices include Standard Insurance with a Liability Bond of AUD$3,000.00. The Bond is accepted by authorised credit card, but not charged or processed unless an incident occurs.
For potential windscreen and tyre damage costs, an Insurance Liability Bond can protect you by using one of the following:
Reduction Liability Insurance - Option 1
AUD$18.00 per day - Liability Bond of AUD$1,500.00 applies. RACV Total Care, windscreen and tyre cover included.
Premium Liability Insurance Option 2
AUD$24.00 per day - Liability Bond of AUD$300.00 applies. RACV Total Care, windscreen and tyre cover included.
We only charge insurance up to the first 30 days of Rental!
Liability Bond
A Liability Bond is payable if an accident occurs and can be paid by credit card (sufficient funds must be available) for the amount of the Liability Bond. The transaction will only be pocessed if an accident occurs. Personal or company cheques only by prior arrangement with Serenity Motorhome Holidays. If there is damage to the vehicle or it is returned late, the Bond will be used to cover costs and damages up to the amount of the Liability Bond. If the terms of the Rental Contract are breached and the Bond is insufficient to cover the cost then extra costs will be charged.
Vehicle Accident Damage
The vehicle is insured for damage and the property of a third party. The renter is responsible up to the amount of the Liability Bond for any damage and for the period the vehicle is unavailable due to repairs. The Liability Bond applies for each claim, not per rental, regardless of who is at fault. Any damage is to be reported immediately to Serenity Motorhome Holidays. The Liability Bond will be refunded in the event we are successful in recovering the cost of damage from the other party.
At all times the renter is responsible for damage caused by:
1. Negligence, neglect or wilful and deliberate conduct including burns by cigarettes, matches, lighters, cooking, animals or item(s).
2. Water damage in any way, be it part or total water submersion.
3. Failing to secure breakable items and loss of personal belongings.
4. Collision to the vehicle, including underbody, tyres, windows, awning, fittings and chassis or part.
5. Usage of vehicle in contravention of Rental Contract, legislation, regulation controlling traffic and driving laws (for example, but not limited to Drink Driving)
Personal Injury
Depending on circumstances of an accident, the renter may be entitled to claim for personal injury against third party insurance of any party responsible. If the renter is responsible for an accident, the vehicle's third party insurance may cover the liability, except where the renter has committed a breach (for example, but not limited to drink driving).
|
motorhome rental australia motorhome rental vehicles motorhome rental providers search contact
