apollo motorhomes au - flex - australia motorhome rental companies

Apollo Motorhomes AU - Flex Rental Terms for travel between 01-Apr-2010 and 31-Mar-2011

-  All rental days are calculated per calendar day
-  Rates are in Australian dollars and include 10% Goods and Services Tax
-  Rates exclude one way fees, Location Surcharges, all Liability Reduction Options and Extras
-  Please note that  the pricing quoted on this website for any booking longer than 35 days is to be considered a quote only and will need to be reconfirmed with you after the availability of your chosen vehicle has been confirmed.  The pricing for the first 35 days of your hire will be correct but the pricing for subsequent days e.g. days 36 - 45 may vary.
-   Long term discounts apply on all rental segments.
-  These rates and terms may not apply to group bookings (any rental that consists of 3 or more vehicles travelling together)
-   Requests for group bookings should first be directed to reservations
-   Standards Apollo Conditions apply
-   Rates are subject to change without notice

Rental Charges
Rentals are charged per calendar day. When using Standard Rates and a rental moves from one rate season into the next, the calculation is based on both rates. When using Flex Rates, the rate for the entire rental is determined by the pick up date, and therefore will not change throughout the hire period.

Inclusive Rate
A cost of AU$60 per day applies for an Inclusive Rate.

Inclusive Daily Hire Rate.
The Rate includes: VIP Cover, Unlimited Kilometres, One Way Rental Fee, 10% GST, 3% Government Stamp Duty/Taxes, Personal Kits, Kitchen Kit, LP Gas Refill Fee, Apollo Welcome Pack, Pre-Hire Cleaning Fees, Vehicle Consultation Fee, 24hr Roadside Assistance, Extra Driver Fees, Camp Chairs and Table, Maps and Camp Ground Guides and Baby or Booster Seats (on request).

The Inclusive Rate does not include the Broome Surcharge. The maximum amount payable per rental segment for an Inclusive Rate is AU$3,000 – i.e. 50 days rental.

Branches
Apollo has motorhome Branches in Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Melbourne, Perth and Sydney.

During the period of 1 December 2010 to 31 March 2011 the Alice Springs branch is closed on Sundays and the Broome and Darwin branches are closed on Saturdays and Sundays.
During the period 1 May 2010 to 31 August 2010 the Hobart branch is closed on Saturdays and Sundays.
All branches will be closed Christmas Day, New Years Day and Good Friday.
Otherwise branches are open seven days a week, 8am to 4:30pm.

Transfer
Vehicles must be collected and returned to branches (not airports). Transfers to and from the Apollo depot are not included in the rental price. It is the renter’s responsibility to get to and from the branch.

Kilometres
Rates include unlimited kilometres.

Taxes
Rates include 10% GST.
A charge of 3.0% of the total cost will be levied to cover state government taxes, duties and associated costs.

Credit Cards
We accept Visa, MasterCard. Visa and Mastercard will incur an additional 2% surcharge on any transaction. Amex and Diners will incur an additional 4.5% surcharge on any transaction.
Please note the initial deposit can only be paid by Visa or Mastercard.

Exchange Rate / Currency Variations
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Apollo does not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.

Rental Duration
The minimum rental for all vehicles is five days, aside from one way rentals which are seven days. A 10 day minimum rental period applies during the period of 15 December 2009 to 5 January 2010. During the Bathurst and Philip Island Races a 7 day minimum rental period applies from East Coast branch locations. Minimum rental periods are subject to change during other peak periods.

One Way Rentals
One way rentals are available subject to the minimum rental periods in the table below. A one way rental fee of AU$250 is charged for rentals 20 days or less per segment.
 

Driver’s Licence and Minimum Age
A valid, non-provisional, state or overseas driver’s licence is required. If the driver’s licence is not in the English language (e.g. German, French, Chinese, etc) then an international driver’s licence is also required. Also an accredited English translation will be accepted in lieu of an international driving permit (currently accept international driver’s licence only if licence is not in English). The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present. The minimum age to drive the vehicle is 21 years and the maximum age is 75 years.

Kitchen and Personal Kits
Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)

Maps and Campground Guides
Each vehicle is supplied with a complimentary Road Atlas as well as campground guides.

Vehicle Consultation
On pick up of the vehicle, staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

ApolloWelcome Pack
Each vehicle is supplied with a complimentary pack for the first night. The pack contains, matches, mini shampoo and conditioner, dishwashing liquid, sponge, soap, salt and pepper, coffee, tea and sugar satchels.

ApolloPolicy on Child Restraints
The safety of our customers is of the utmost importance to Apollo. Therefore we have developed a best practice approach to Child Restraints. We
aim for the best safety (not just recommended levels) for our clients’ children.
Clients can rent Child Restraints (must be pre-booked) from Apollo for $20 per rental. It is the client’s responsibility to fit them to the vehicle (our
branch staff are legally unable to fit them or advise on how they should be fitted) and we require that clients follow the instructions below:

Baby Capsules (Not Permitted)
Baby Capsules are not allowed to be fitted to any Apollo vehicle (including cars).
Baby Capsules are required for infants as follows:
- 0 to 9 kg weight; or
- 0 to 6 months of age (on average); or
- up to 70 cm in length.

Baby Seats
Baby Seats are required for young children as follows:
- 9 to 18 kg weight; or
- 6 months to 4 years of age (on average); or
- above 70cm in length.

Booster Seats
Booster Seats are required for young children as follows:
- 14 to 26 kg weight; or
- 4 to 7 years of age (on average).
No child restraints are required for children over min. 140 cm, OR over min. 26 kg OR 8 years of age (on average)
All Child Restraints are front facing and are to be fitted in the rear of  Apollo vehicles.
The above details are The Apollo's minimum requirements.
The above details are subject to the manufacturer’s guidelines for each individual device.
While all reasonable care has been taken has been taken in preparing this document, Apollo  does not guarantee the accuracy or completeness of the document. Nor does Apollo endorse or accept any responsibility for any views, advice, recommendations or opinions expressed in the document or referred websites. The content should only be used for your general information and use and not by way of specific recommendation or advice as every individual's circumstances are different. You should seek your own independent legal advice before taking any action based in whole or in part on the document or referred websites.
Apollo shall not be liable for any claims, losses, injuries, penalties, damages, costs or expenses arising from the use of this document or referred websites.

*Hitop: A child travelling in the Hitop must be a minimum of 8 years old and must use the 3 point seatbelt when travelling. Only 1 child is allowed to travel in the Hitop at one time. The upper bed of the Hitop has a maximum weight capacity of 50kgs and it is not recommended that any person above this weight use this bed.

First Aid Kits
A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a AU$50 fee is charged when the vehicle is returned.

L.P. Gas Refill Service Fee
The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:
$25 – Hitop Campervan/Euro Tourer/Adventure Camper
$35 – 3, 4 and 6 Berth Motorhomes
The gas bottle can be returned empty to Apollo at the completion of the rental. The fee applies for each part of a multiple rental.

Broome Rentals
An additional charge of AU$750 applies to all rentals picking up or dropping off in Broome. This is in addition to the one way fee if applicable. Only the Hitop Campervan and 4wd Adventure Camper are available to be rented to and from the Broome branch.

Travel Restrictions
Two Wheel Drive Vehicles can only be driven on sealed/bitumen roads or well maintained access roads less than 500 metres long to recognised campgrounds.
Four Wheel Drive Vehicles can also be driven on recognized unsealed tracks but may only travel to the following remote areas with the express written permission of Apollo: Any Islands, Tasmania, Simpson Desert, Cape York (North of Daintree River), Oodnadatta Track, Birdsville Track, Tanami Track, Gibb River Road, Kalumburu Road, Warburton Road, Strzelecki Track, Cape Leveque, Bungle Bungles, the Plenty Highway, Burke Development Road from Chillagoe to Normanton and Savannah Way from Normanton to Borroloola, Finke Road, Central Arnhem Road, Arnnhem Land in general and any other remote area.
Vehicles are NOT permitted to travel on the Canning Stock Route, The Lost City in Litchfield Park, Gunbarrel Highway, the Old Telegraph Road section of the road to Cape York, Boggy Hole (Finke Gorge National Park), the Old South Road from Maryvale to Finkea and the last 2 kilometres of the Lennard River Gorge Road, at any time.
Vehicles are NOT permitted to travel to Cape York between the months of December to May. At all other times permission is required.
Apollo reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions,

Change of Drop Off Destination
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from The Apollo Head Office. Subject to the change being approved, an additional charge of AU$700 will apply.

Rental Extension
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations staff. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone or an Apollo Branch immediately on confirmation of the rental extension. The additional days will be at the Gross Rate available at the time of the extension. Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.

Repairs
Although the vehicles are late model, it may happen that small repairs are required. Repairs up to AU$100 may be affected without authorisation and will be reimbursed unless the damage is caused by the renter. For amounts over AU$100, Apollo will need to be informed in advance. All vehicles are enrolled in the Australian Automobile Association and 24hr emergency roadside assistance is available.

Infringements and Administration Fees
Apollo reserves the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, Apollo reserves the right to charge for associated administration costs for processing the fines (irrespective of excess). An administration fee of $75 will be applicable.

Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, Apollo reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade
Should the renter decide to take a lesser vehicle than booked they will not be entitled to any refund.

Limit of Liability
In the event of no alternative vehicle being available to the renter Apollo's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Important
Apollo reserves the right to refuse any rental at their discretion.

Animals
No animals are permitted in vehicles, excluding guide dogs.

Smoking
Smoking is not allowed in our vehicles.

Booking amendments
A AU$35 fee will apply to amend a standard or flex booking. If a change to a flex booking is made then the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations: Change of date for vehicle pick-up or drop-off, Change of location (depot) for vehicle pick-up or drop-off, Change of vehicle category, Customer name change. If you decide to extend your rental duration (changing the drop-off date) by 2 days the same flex rate is used that applied on the day when you made your original booking. If you extend by 3 days or more, the booking change rule applies as outlined above. If an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 14 days of vehicle pick up or if notification occurs during the hire. Apollo will not accept any cancellations of Standard Rate Bookings that are then re-booked using Flex Rates and vice versa.

Cancellation Policy
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
Cancellation 27 days + prior to pick-up date and 5 days or more after the booking date - AU$250 cancellation fee.
Cancellation 10 to 27 days prior to pick-up date - 20% of Gross Rental, (minimum AU$250)
Cancellation less than 10 days prior to pick-up date - 50% of Gross Rental (minimum AU$250)
Cancellation within 3 days of pick-up date, or no-show - 100% of Gross Rental
There is no refund for late pick up or early return of vehicle.

TRAVEL INSURANCE
It is strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

PROTECTION PACKAGE

Personal Injury
The vehicle has third party insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different States and Territories and Apollo strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

If the renter is responsible for the accident the Vehicle’s third party insurance should cover the renter for the liability except where the renter has committed a breach of the Vehicle’s third party insurance, e.g. drink driving.

Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The renter is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of AU$75 will be charged per claim. The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period. Apollo reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

Standard Liability
Apollo’s rental charge includes a Standard Liability of AU$7,500. A Bond of AU$7,500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The AU$7,500 will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies.

The Standard Liability can be reduced by purchasing one of the following Reduction Options:

Reduction Option 1
A Liability of AU$2,500 applies. This Option can be purchased by paying to Apollo AU$25 per day.
The maximum amount payable for this Option per rental is AU$1,250 – i.e. 50 days rental.
A Bond of AU$2,500 will be collected at the time of entering into the Rental Contract.  Payment of this  Bond is only accepted by credit card.  The AU$2,500 will be debited to the credit card account  immediately.  An administration fee equal to the merchant surcharge applies.

Reduction Option 2 (VIP Cover)
A AU$0 (zero) Liability applies.  This Option can be purchased by paying to Apollo AU$42 per day.  The maximum amount payable for this Option per rental is AU$2,100  i.e. 50 days rental.
 
Under this option one windscreen and two tyres will be covered for accidental damage.  Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the renter.
 
A Bond of AU$250 will be collected at the time of entering into the Rental Contract.  This Bond is  payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient  funds must be available) for AU$250.

Bond
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.

Full Responsibility
At all times the renter is responsible for:
• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damaged caused due to a Single Vehicle roll over.
• Damage caused to the Vehicle by the renter’s willful conduct.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the awning.
• Damage to the overhead or underbody of the Vehicle except where Reduction Option 2 has been purchased.

Rates/Terms/Conditions
Are subject to change without notice.

Apollo Motorhomes AU - Flex Insurance

TRAVEL INSURANCE
We strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

PROTECTION PACKAGE
Personal Injury
The Vehicle has third party insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different States and Territories and Apollo strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

If the renter is responsible for the accident the Vehicle’s third party insurance should cover the renter for the liability except where the renter has committed a breach of the Vehicle’s third party insurance, e.g. drink driving.

Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The renter is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of AU$75 will be charged per claim. The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period.

Standard Liability
Apollo’s rental charge includes a Standard Liability of AU$7,500. A Bond of AU$7,500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The AU$7,500 will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies.

The Standard Liability can be reduced by purchasing one of the following Reduction Options:

Reduction Option 1
A Liability of AU$2,500 applies. This Option can be purchased by paying to Apollo AU$22 per day.
The maximum amount payable for this Option per rental is AU$1,100 – i.e. 50 days rental.
A Bond of AU$2,500 will be collected at the time of entering into the Rental Contract.  Payment of this  Bond is only accepted by credit card.  The AU$2,500 will be debited to the credit card account  immediately.  An administration fee equal to the merchant surcharge applies.

Reduction Option 2 (VIP Cover)
A AU$0 (zero) Liability applies.  This Option can be purchased by paying to Apollo AU$38 per day.  The maximum amount payable for this Option per rental is AU$1,900  i.e. 50 days rental.
 
Under this option one windscreen and two tyres will be covered for accidental damage.  Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the renter.
 
A Bond of AU$250 will be collected at the time of entering into the Rental Contract.  This Bond is  payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient  funds must be available) for AU$250.
 
Bond
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.

Full Responsibility
At all times the renter is responsible for:
• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damaged caused as a result of a Single Vehicle Accident (an accident not involving another vehicle) between the hours of 6pm to 6am.
• Damage caused to the Vehicle by the renter’s willful conduct.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the awning, overhead or underbody of the Vehicle.


Insurance between 1 April 2010 and 31 March 2011

TRAVEL INSURANCE
It is strongly recommend that clients ensure they take out the highest level of Travel Insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

PROTECTION PACKAGE

Personal Injury
The vehicle has third party insurance cover. It is likely that any other vehicle involved in an accident also has third party insurance cover. Depending on the circumstances of the accident, the renter may be entitled to claim for their personal injury against the third party insurance of the party responsible for the accident. The extent of such third party insurance varies in different States and Territories and Apollo strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

If the renter is responsible for the accident the Vehicle’s third party insurance should cover the renter for the liability except where the renter has committed a breach of the Vehicle’s third party insurance, e.g. drink driving.

Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The renter is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of AU$75 will be charged per claim. The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period. Apollo reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

Standard Liability
Apollo’s rental charge includes a Standard Liability of AU$7,500. A Bond of AU$7,500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The AU$7,500 will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies.

The Standard Liability can be reduced by purchasing one of the following Reduction Options:

Reduction Option 1
A Liability of AU$2,500 applies. This Option can be purchased by paying to Apollo AU$25 per day.
The maximum amount payable for this Option per rental is AU$1,250 – i.e. 50 days rental.
A Bond of AU$2,500 will be collected at the time of entering into the Rental Contract.  Payment of this  Bond is only accepted by credit card.  The AU$2,500 will be debited to the credit card account  immediately.  An administration fee equal to the merchant surcharge applies.

Reduction Option 2 (VIP Cover)
A AU$0 (zero) Liability applies.  This Option can be purchased by paying to Apollo AU$42 per day.  The maximum amount payable for this Option per rental is AU$2,100  i.e. 50 days rental.
 
Under this option one windscreen and two tyres will be covered for accidental damage.  Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the renter.
 
A Bond of AU$250 will be collected at the time of entering into the Rental Contract.  This Bond is  payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient  funds must be available) for AU$250.

Bond
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.

Full Responsibility
At all times the renter is responsible for:
• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damaged caused due to a Single Vehicle roll over.
• Damage caused to the Vehicle by the renter’s willful conduct.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the awning.
• Damage to the overhead or underbody of the Vehicle except where Reduction Option 2 has been purchased.