Jucy Campervan Rentals AU Rental Terms for travel between 01-Jan-2007 and 31-Dec-2019

The terms and conditions for this period are currently unavailable. If your travel dates fall within these terms, please contact us as new terms may apply which affect the cost of your rental.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Jucy Campervan Rentals AU Insurance

For your protection
Personal injury is covered in most cases through registration third party insurance. However, we strongly recommend that all people travelling in Australia take out personal travel insurance. The owner does not accept any liability for personal injuries sustained during rental.

Vehicle damage - excess reduction options
1. The hirer understands that:
a) the Vehicle is insured for third party vehicle and property damage;
b) the hirer will have to pay an excess in respect of any damage incurred whilst in the hirer's possession;
c) the excess may be reduced by taking out excess reduction coverage (see below)
2. Any excess reduction is void, and the hirer will be responsible for the total cost of any damage if the hirer breaches any of the conditions of clause “Use of vehicle".
3. If no excess reduction option is taken, the hirer is responsible for the first AU$2500 of the cost of damage as described in clause 6.

Excess reduction options
The hirer is required to take one of the following excess reduction options:
• RISK-TAKER: Excess AU$3000.00 (included in per day rate)
• CHANCE-IT: Excess AU$1500.00, pay an additional AU$20.00 per day
• STRESS-FREE: Excess NIL, pay an additional AU$25.00 per day
4. The excess applies in respect of each claim, not rental.
5. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded only if the owner is successful in recovering the cost of the damages from the third party. Please note that third party claims can take months or even years to resolve.
6. Damage includes any and all damage to third party property, damage to the rented vehicle including windscreens, tyres, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for repair.

Exclusions
1. The hirer acknowledges that they are responsible for all costs for the following damage unless the Stress-Free Cover option is taken: damage to the roof or underbody of the vehicle, roof pod, windows and mirrors, engine and drive train, wheel bay, wheels and tyres. The hirer is aware of these exclusions and accepts liability for the full repair cost for such damage.
2. a) For any damage due to vehicle use in contravention of clause “Use of vehicle”;
b) Any damage caused by willful misconduct (e.g sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs and negligence resulting in damage to the hired vehicle or third party vehicle/property;
c) For any loss or damage to personal belongings: the owner recommends the hirer does not leave valuables in the vehicle and that they take out personal insurance;
d) If the hirer is proven to have not abided by the current road rules, resulting in damage to the hired vehicle or third party vehicle/property;
e) The cost to retrieve or recover a vehicle, which has become bogged;
f) The cost to replace keys which have become lost, stolen, or retrieval of keys which have been locked in the vehicle;
g) For any costs relating to overhead or under body damage however caused (not excluded with Stress-Free Cover);
h) Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence;
i) Any damage to the sunroof;
j) Any damage caused by driving while the vehicle’s engine is overheated; and
k) Any damage caused to the interior or roof pod of the vehicle.

Vehicle security deposit
1. On pick-up of the vehicle, the hirer agrees to pay a vehicle security deposit. The hirer authorises the owner to deduct from the security deposit any amounts due by them to the owner arising out of the agreement. The vehicle security deposit amount is determined by the excess reduction option selected.
2.  If the hirer does not take the Chance-It or Stress-Free options, the security deposit is AU$3000 payable by credit card only. A credit card authorisation and credit card imprint will be taken.
3. If the Chance-It option has been taken the security deposit is AU$1500 payable by credit card only. A credit card authorisation and credit card imprint will be taken.
4. If the Stress-Free option has been taken, an imprint of the hirer's credit card details will be held on file as a security that the contract is not breached while on hire, however no excess is applicable.
5. The vehicle security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior, and with a full fuel tank (vehicle petrol, diesel and LPG gas).
6. The owner reserves the right to retain an AU$125 soiling fee if the vehicle is not returned with the interior in a clean condition and free of mud.

Procedures in case of accident
If the hirer is involved in a motor vehicle accident whilst on hire, the following procedures should be followed:

a) AT THE ACCIDENT SCENE THE CUSTOMER MUST:
1. Obtain the names and addresses of third parties and any witnesses.
2. Report the accident to police, regardless of estimated damage costs.
3. Not accept blame or insist the other party is at fault.
4. If possible, photograph damage to all vehicle(s) and registration number(s).
5. Phone the nearest JUCY branch with the accident details within 24 hours.

b) AT THE BRANCH:
1. The hirer must produce their driver’s licence and hand over the police report (if applicable) and any supporting photographs.
2. The hirer is required to pay the excess (if applicable) and any other amount due by them in respect to any damage arising from an accident, loss, or damage. This amount is payable at the time of reporting “the event” and not at completion of the rental period.
3. The JUCY customer service representative will ensure the motor vehicle accident report is completed clearly and accurately signed by the hirer.

c) EXCHANGE VEHICLE:
1. The availability of an exchange vehicle is not guaranteed; provision is subject to availability, client location, accident liability and remaining hire duration. Hirer charges may be incurred (see below).
2. If an exchange vehicle is required as a result of an accident, the hirer is responsible for making their own way to the nearest JUCY branch or pick up location at their own cost.
3. The hirer will pay for any costs relating to delivery of a change over vehicle as a result of any single vehicle accident. This charge applies irrespective of any excess reduction taken. 4. A new security bond will be required for the exchange vehicle.

d) TIME FRAME FOR SETTLEMENT OF CUSTOMER EXCESS CLAIMS:
1. The owner shall use best endeavours to ensure that any money due back to the client is forwarded as quickly as possible, however third party claims can take months or even years to resolve. The owner cannot force the destiny of these claims, and the customer acknowledges that handling of these claims is up to the owner's insurer and the third party, whether they be insured or not.
2. The owner agrees to refund any excess refunds applicable within 60 days of receiving final resolution and payment relating to third party claims.
3. For information regarding outstanding claims or Excess refunds please contact the Claims Department during office hours.
4. The hirer agrees to provide all reasonable assistance to the owner in handling any claim including providing all relevant information and attending Court to give evidence.

IMPORTANT NOTE: Under no circumstances should the Customer attempt to start or drive a vehicle that has been involved in an accident, damaged by roll-over, water submersion or any other means without permission from Jucy. If the vehicle is un-driveable after an accident and the Customer would like to have a replacement vehicle, which will be subject to time, distance and availability, the Customer must make his/her own way (at the Customer’s expense) to the nearest Jucy branch. Should the Customer require a change over vehicle, a new Excess Reduction policy will be required.

Brisbane depot

Address: 949 Ann Street , Fortitude Valley , Brisbane , QLD , AU

OFFICE HOURS
9:00 AM - 4:00 PM (Monday - Friday)
10 AM - 2:00 PM (Saturday - Sunday)
You will need to make your own way from the airport or central city accommodation to the Jucy Rentals depot.
 

Cairns depot

Address: 134 Sheridan Street , Cairns , QLD , AU

OFFICE HOURS
9:00 AM - 4:00 PM (Monday - Friday)
10 AM - 2:00 PM (Saturday - Sunday)
You will need to make your own way from the airport or central city accommodation to the Jucy Rentals depot.

Melbourne depot

Address: 45-51 Inkerman Street , St Kilda , Melbourne , VIC , AU

OFFICE HOURS
9:00 AM - 4:00 PM (Monday - Friday)
10 AM - 2:00 PM (Saturday - Sunday)
You will need to make your own way from the airport or central city accommodation to the Jucy Rentals depot.

Distance & Costs to Jucy Rentals:
The No.3 tram from the city stops 5 steps away from our office stop No.34.
Taxis from the airport cost around $70.00 but there is a bus to St kilda and a city bus.

Sydney depot

Address: 1581 Botany Road , Botany , Sydney , NSW , AU

OFFICE HOURS
10:00 AM - 6:00 PM (Monday - Friday)
10:00 AM - 6:00 PM (Saturday - Sunday)
You will need to make your own way from the airport or central city accommodation to the Jucy Rentals depot.